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Total Quality Management
 
●   Alliant Health System, A Vision of Total Quality, Teaching Note
●   Alliant Health System, A Vision of Total Quality
●   AT&T Paradyne, Teaching Note
●   AT&T Paradyne
●   British Airways, First Class Chinaware and Seamless Service, Teaching Note
●   British Airways, First Class Chinaware and Seamless Service
●   GE, We Bring Good Things to Life (A) and (B), Teaching Note
●   GE, We Bring Good Things to Life (A)
●   GE, We Bring Good Things to Life (B)
●   John Smithers at Sigtek, Teaching Note
●   John Smithers at Sigtek
●   LongXi Machinery Works, Quality Improvement (A), (B), and (C), Teaching Note
●   LongXi Machinery Works, Quality Improvement (A)
●   LongXi Machinery Works, Quality Improvement (B)
●   LongXi Machinery Works, Quality Improvement (C)
●   Made in U.S.A. A Renaissance in Quality
●   Measure of Delight, The Pursuit of Quality at AT&T Universal Card Services (A), Teaching Note
●   Measure of Delight, The Pursuit of Quality at AT&T Universal Card Services (A)
●   Measure of Delight, The Pursuit of Quality at AT&T Universal Card Services (B)
●   One More Time, Eight Things You Should Remember About Quality
●   Ritz-Carlton, Using Information Systems to Better Serve the Customer
●   Romeo Engine Plant (Abridged)
●   When Times Get Tough, What Happens to TQM