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Harvard Buiness Review
December 2011
Table of Contents
Executive Summaries
From the Editor
Positive Deviance
The Big Idea
First, Let's Fire All the Managers
by Gary Hamel
How I Did It
HSN's CEO
On fixing the Shopping Network's culture
Spotlight
The Future of Shopping
by Darrell Rigby
Retail Isn't Broken Stores Are
an interview with Ron Johnson by Gardiner Morse
Know What Your Customers Want Before They Do
by Thomas H. Davenport, Leandro Dalle Mule, and John Lucker
Feature
The Power of Collective Ambition
by Douglas A. Ready and Emily Truelove
Who Really Makes the Big Decisions in Your Company?
by Bob Frisch
Don't Let Your Supply Chain Control Your Business
by Thomas Choi and Tom Linton
The Ordinary Heroes of the Taj
by Rohit Deshpandé and Anjali Raina
Idea Watch
When Rivals Merge, Think Before You Follow Suit
by Thomas Keil and Tomi Laamanen
Connecting Flights: The Time Sink That Kills Profits
by Kevin K. Boeh and Paul W. Beamish
Early Prototypes Can Hurt a Team's Creativity
by Paul M. Leonardi
Your Use of Pronouns Reveals Your Personality
by James W. Pennebaker
The Charts That Changed the World
data compiled by Andrea Ovans
Courage in the C-Suite
by Rosabeth Moss Kanter
Is the Social Sector Thinking Small Enough?
by Sohrab Vossoughi
A Good Joke Can Pay Off
There's No Shame in Cyberloafing
Experience
Life's Work
Kenneth Cole an interview by Alison Beard
Get Ready for Your Next Assignment
by Katie Smith Milway, Ann Goggins Gregory, Jenny Davis-Peccoud, and Kathleen Yazbak
Can Nice Guys Finish First?
by Jeffrey Pfeffer
The Demographics of Cool
by Scott Berinato
